Patient Information

What to Expect at Your First Vet Appointment

Knowing what to expect at your first appointment will make the process easier and more pleasant for you and your pet.

Our Pet Care Philosophy

We proudly serve pets and their families in Charlotte, and our dedication to providing the very best veterinary care to you and your pet is our motivation.

We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to Charlotte pets.

Hospital FAQs

Read our hospital FAQs below to learn more about our office policies, payment options, and appointment booking.

• What types of payment options are available?

  Full payment is expected at the time services are provided or when your pet has been discharged. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. Their easy application process will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will give you a good-faith estimate of the cost of our services prior to your pet's treatment. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes! Please call ahead for an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, we ask that you let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs using either our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the fees associated with initial examinations and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once your pet has been examined, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Below are some helpful links for your pet's veterinary care.